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Is there any shipping fees?
We hate when websites ask us to pay shipping charge & hence, we don't charge you anything for shipping in India.
When is my order shipped?
All the orders are shipped within 1-2 working days of receipt of order.
When will my order reach me?
Generally orders to major cities & towns are delivered within 2-5 days and orders to other places are delivered within 4-7 days.
Which courier company do you use for shipping?
We have partnered with reputed courier companies like Fedex, Bluedart, Ecom Express and more for delivery. Depending on your location, any of these will be used.
How do I track the status of my orders?
Once your order is shipped, we will share the tracking id and courier company name via email as well as message. You can track your order by visiting the courier company's website and entering your tracking information there.
Returns & Refund
How do I return the product I receive?
We take pride in the quality of items we ship. However, if you are still not satisfied with the product, you can place the return request by sending us a mail to firstname.lastname@example.org or calling us on +91-9104777766. You can also send us a Whatsapp message on this number.
How to ship the item back to you?
Pick up services from customer location by courier companies in India are still not very good. Hence, we request you to kindly ship the item using any reputed courier company to B221, Ahana Fashion, New Bombay Market, Sahara Darwaza, Surat, Gujarat- 395002. We will provide you Rs. 100 extra for courier while refunding the payment.
How will I receive my money back?
You will receive the money in your bank account. If you placed a prepaid order, we will refund the same directly to your bank through our payment partner. In case of COD orders, we will ask for your account information & refund the money in the same. If you wish to get Ahana store credits, 10% extra credits will be provided to you. For eg, if the refund amount is Rs. 1000, you will get 1100 store credits which can be used on your next purchase.